Psychicworld FAQ and instruction manual for coaches
Boost your chances of success on PsychicWorld with our expert FAQ guide. Find the answers you need to succeed, all in one place!
Getting started
All the information you need to know about signing-in, setting up your account, and getting started on PsychicWorld
Managing your profile and sessions
Availability, online presence and live sessions on the platform explained
Availability and online presence
- 1. How do I change my availability status on the website?
- 2. How do I know if I’m online?
- 3. When will clients contact me?
- 4. How do I know clients are trying to start a chat session with me?
Session management
Content creation and engagement
Tip about engaging customers, retention but also sharing wisdom and stories on our blog.
Sharing your expertise
Building a customer base
Financials
This is how, when and how much you will get paid on Psychicworld
Earnings and payments
Technical support and troubleshooting
Report new issues, discover hacks to existing technical problems and help us make this the perfect ecosystem for live spiritual coaches.
Common technical issues
Building a strong brand, together
Help us promote OUR brand and build a strong reputation.
How do I sign in on psychicworld.com?
To sign in, click the "LogIn" button at the top right corner of the website. You can log in using your email address and password.
If you initially set up your account through Facebook or Google, select the "Authenticate with Facebook" or "Sign in with Google" option accordingly.
Forgot your password? No problem. Simply click the reset your password link on the login page to start the recovery process. Follow the instructions sent to your email to set a new password and regain access to your account.
Do I need to install software to use the PsychicWorld real-time chat tool?
Absolutely not! Our chat tool is designed for convenience, operating directly within your web browser. This means you can enjoy our services without the hassle of downloading software, plugins, or navigating through complex installation processes.
It's all online, ensuring a secure and trusted environment for your interactions.
TIP: Browsers like Chrome and Firefox offer excellent real-time update capabilities. To ensure you never miss a chat, be sure to enable notifications from the browser for our website.
How will my profile be listed on the PsychicWorld website?
Welcome to PsychicWorld! Upon your successful admission, we'll create the initial version of your public profile using the details you've provided. This is just the beginning. After your first login, you'll have the flexibility to tweak certain information to better reflect your unique personality and skills. Want to deepen your connection with potential clients? Feel free to send us a comprehensive bio or a personal introduction video via email!
TIP: Your personal profile + profile picture is your business card on PsychicWorld
Remember, first impressions matter:
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Presentation: start every sentence with a capital letter, structure your bio into clear paragraphs, and diligently correct any spelling errors. These small details matter greatly in presenting a professional and approachable image to your potential clients.
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The power of images: a nice, clear, and trustworthy profile picture is instrumental in building rapport, fostering trust, and encouraging people to engage with you. Ensure your profile image adheres to our criteria for it to resonate with and captivate your audience effectively.
Leverage these tips to create a compelling and authentic profile that stands out on PsychicWorld. We're excited to see how you'll connect and guide our community!
How do I change my availability status on the website?
We understand the importance of simplicity in managing your presence on PsychicWorld. That's why we've placed a convenient button at the top right of the navigation bar for you to effortlessly switch your availability status.
When you log in, you're marked offline.
Want to change your status? Simply click on the displayed status, and select your desired option. This quick action allows you to effortlessly manage how you appear to clients, ensuring you can control your availability with ease.
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Online: You're visible and available for chats.
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Offline: You're not available for new chat requests.
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Busy: You're currently engaged or otherwise occupied but still visible on the platform.
How do I know if I’m online?
When the status reads Online, you're visible to the community as available for sessions.
If it shows Offline, you're not visible to users, indicating you're taking a break or are unavailable.
Displaying Busy means you're currently engaged and cannot accept new sessions at the moment.
When will clients contact me?
The moment your status is set to "Online," you're visible and accessible to clients. They can easily reach out for a chat by pressing the "Let’s Chat" button associated with your profile.
This button is your open line to potential conversations, making it simple for clients to initiate contact whenever you're ready to engage.
Keep an eye on your status to ensure you're available when you want to be, and ready to connect with those seeking your insights.
How do I know clients are trying to start a chat session with me?
Curious about when clients are attempting to connect with you for a session? Keep an eye out for a pop-up notification that appears whenever someone sends a request to start a chat session with you. This notification is your immediate signal that a client is interested in engaging with your services.
Within this pop-up, you're presented with two clear options:
ACCEPT or DECLINE the request.
This gives you full control over your availability and the sessions you choose to engage in. Whether you're ready to dive into a new conversation or need to take a moment before your next session, you can make the decision that best suits your current situation.
TIP: each prompt is an opportunity to expand your connections and offer your guidance. Make sure your settings allow these notifications so you never miss a chance to assist someone in need.
Can I refuse a chat session request? What are the consequences?
Yes, you absolutely have the freedom to accept or decline chat session requests.
It's vital, however, to understand that while there are no immediate penalties for refusing a request, consistently declining chats can affect your visibility and ranking on our website.
Our system is designed to support active and engaged advisors by enhancing their accessibility to clients.
While you're encouraged to manage your availability according to what suits you best, please be mindful of the impact frequent declines might have on your profile's ranking.
High responsiveness and engagement levels are significant factors that contribute to your positioning and visibility to potential clients.
TIP: directly accepting a chat request only to inform the client that you are currently unavailable is discouraged. If you are not ready to commit to a session, it's more respectful and beneficial for your ranking to decline the request. This ensures that clients have a positive experience with our platform, and it supports the integrity and efficiency of our advisor community.
We understand the importance of flexibility and balance in your professional commitments. Our aim is to create an environment that respects your time while also maintaining a high level of service and accessibility for our clients.
Can I block a client from reaching out to me?
Yes, your comfort and safety on our platform are paramount. If you encounter any client whose behavior is unpleasant, disrespectful, or borders on bullying, you have the ability to block that individual from reaching out to you.
This action can be taken without affecting your online status, ensuring you remain available to other clients who seek your expertise and support.
We deeply value the dedication of our advisors in engaging with and responding to as many chat requests as possible. However, we equally prioritize the well-being of our expert community. It's essential that every advisor feels secure and respected while offering their services on our platform.
If you face any form of uncomfortable or bullying behavior from a client, we strongly encourage you to report it to us immediately.
We are committed to fostering a positive environment where mutual respect is the foundation of all interactions. Your reports are crucial in helping us maintain this standard and in taking appropriate action to protect our community.
TIP: while we encourage active participation and engagement, your safety and comfort should never be compromised. You are supported and valued, and we're dedicated to ensuring PsychicWorld remains a secure space for all experts to share their gifts.
How to send a free message to your client as a psychic?
In your journey as a PsychicWorld advisor, there may be times when you want to follow up after a session, share a thoughtful message, or even send a special coupon code to your clients. We're pleased to offer the ability to send free messages directly to your clients, fostering deeper connections and ongoing engagement.
Here’s how you can send a FREE message:
Navigate to your account: Start by heading to your PsychicWorld account menu.
You'll find this in the top right corner of the navigation bar—simply click on your profile name and image. Or, use this direct link for convenience: Send a Message
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Access your messages: Once in your account menu, look for and click on “My Messages.”
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Click on new message: to open your contact list, displaying clients you've previously interacted with.
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Select your recipient: Choose the client you wish to reconnect with or send a message to.
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Compose your message: Write your message, whether it's a follow-up, a coupon offer, or just a check-in, and send it to engage with your client.
PRO TIPS FOR MAXIMIZING ENGAGEMENT:
This feature is a powerful tool to enhance your practice on PsychicWorld, helping you maintain and grow your client relationships. Whether it’s a personal follow-up, an exclusive offer, or a paid detailed service, a simple message can significantly impact your client interactions.
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Re-engage old connections: Haven't heard from a client in a while? Use this feature to rekindle interest and remind them of the valuable insights you offer.
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Announce your availability: Let your clients know when you’re online and available for a session, encouraging them to reach out for real-time advice.
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Monetize your expertise: Did you know you can also charge clients for messages? This feature allows you to provide valuable, in-depth services such as an extensive compatibility horoscope or detailed advice, and set a price for it. It's a fantastic way to offer additional value to your clients while being compensated for your extra effort and expertise.
Can I share my blog on PsychicWorld.com and its social media channels or email newsletter?
Yes! At PsychicWorld, we're excited to offer our platform to share your unique insights and specialties with our extensive community. With thousands of visitors daily and a vast number of followers and email subscribers, posting your blog on PsychicWorld is an excellent opportunity to increase visibility and connect with both new and existing customers.
Where will my blog be featured?
Your insightful articles will find a home on our blog page, where numerous visitors explore various topics daily. For inspiration and to understand the type of content we embrace, check out some of the previously shared articles on this page.
Important: quality first
We are committed to maintaining the high quality of content on our site. Therefore, we selectively approve blogs to ensure they align with our standards and resonate with our readers. Below, you'll find the criteria your submission needs to meet.
Blog submission criteria
Before you begin:
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Relevance: Your blog should aim to answer a question, ideally one that arises from client interactions. This ensures the content is both relatable and valuable.
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Engaging title: Craft a title that grabs attention. The PsychicWorld editorial team is here to assist in honing your headline.
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Coordination: Touch base with our editorial team before you start. Confirming your chosen topic and title ensures the subject matter fits our current content strategy and audience interests. Plus, you might receive helpful tips for your article.
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Pro tips for titles: Incorporate bullet points to make your title stand out, like "7 Benefits of Spiritual Consultation" or "5 Misconceptions About Psychics".
Example blog: Balancing Your Chakras
Writing style:
Need an image? Try Pixabay or send us an email with a specific request for image and we will provide you with a licenced one from one of our accounts. By adhering to these guidelines, you'll ensure your blog not only meets our quality standards but also engages and informs our readers effectively.
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Structure: Your blog should include an introduction, a detailed body, and a concise conclusion.
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Brevity and clarity: Keep paragraphs to no more than 25 words and sentences short for easy readability. Subheadings and Lists: Our readers appreciate being able to scan content quickly. Use subheadings generously and bullet points for lists to keep information accessible.
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Imagery: Accompany your blog with a royaltyfree image (at least 750x300 pixels) that complements your content.
TIPS FOR BUILDING A CUSTOMER BASE
Building a loyal customer base: the key to sustained revenue
Our insights reveal that over 60% of chat session revenue comes from returning customers, highlighting the critical importance of cultivating a base of loyal users. Your partnership is essential in this endeavor. Here's how you can contribute:
Engage with free minutes and promotions:
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If you already have an established user base, periodically offer free minutes to encourage return visits.
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Keep your users informed about all current promotions we share with you, enhancing their engagement and loyalty.
Leverage our messaging feature:
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PsychicWorld's platform includes a powerful, free messaging tool designed to (re)activate your customer base.
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This feature allows you to send premium messages (which users pay to read) or free minutes to entice users back to the platform, even when they're offline.
Maintain your availability:
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Ensure you set your status to offline or busy when you're away from your computer to avoid missed interactions. Aim to limit "busy" status durations to no more than 30 minutes.
Join our community on discord:
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We've established a private discord server for our psychics and readers to connect, share experiences and stay informed about updates, promotions and known issues. Join us on the PsychicWorld discord by clicking on this invitation link.
Optimize your technical setup:
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For the best experience, we recommend using Google Chrome. If you encounter issues with Chrome, Firefox is a great alternative. Avoid using mobile phones or tablets for your sessions. A desktop or laptop is preferred, ensuring your device doesn’t enter sleep mode.
Profile optimization insights:
Our analysis indicates that 20% of profiles attract 80% of new visitors. We've distilled key characteristics of successful profiles to help you attract more users:
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Real photos over avatars: Profiles featuring genuine photos rather than avatars or stock images are more appealing.
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High resolution, quality images: Clear, highquality profile pictures draw more attention.
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Friendly and welcoming: Portraits with a genuine, welcoming smile resonate most with our audience.
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Simple and effective composition: Profiles with wellframed photos against simple backgrounds stand out.
Photo guidelines for maximum appeal:
To align with our findings and enhance your profile's attractiveness, we recommend updating your profile picture with these guidelines in mind:
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Resolution: 400 x 400 px (high resolution preferred).
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Visibility: Ensure your face is clearly visible.
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Framing: Center yourself within the frame.
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Contrast and simplicity: Use contrasting colors and a simple background for best results.
Implementing these strategies and tips will not only help you build a robust customer base but also ensure a more engaging and fruitful presence on PsychicWorld.
How do I know how much money I’ve earned
Your total earnings are shown in the top right corner of the main navigation bar, similar to how clients see their credit balance. When you're in a live session, your earnings will update in real time.
When and how do I get paid?
Weekly payout schedule: Payments are now processed weekly, every Wednesday. To ensure you receive your payment, please request it by 6:00 PM EDT on Tuesday.
You can make this request by navigating to your personal settings and clicking the "Request Payout" button. This service is available for payments of $20 or more.
Payment method: All payments are made through PayPal, providing you with a secure and convenient way to access your earnings.
TIP: To ensure seamless payment transactions, please make sure that your PayPal account information is complete and that you have entered all your tax information as required by PayPal. Without these details, your PayPal account may not be able to accept incoming payments. This step is crucial to avoid any delays or issues with receiving your earnings.
PayPal EXPRESS PAYOUT by PsychicWorld
What does it cost?
Using EXPRESS PAYOUT incurs a commission fee of up to 2% per transaction. This fee is a result of charges we face to access PayPal's automated payout APIs.
The commission is deducted from your total payout amount. However, we've set a cap to ensure you don't lose out too much - the maximum we retain from any EXPRESS PAYOUT request is $5. This cap is our way of making the option appealing for our coaches, balancing convenience with cost.
How does it work? Is sign-up required?
Absolutely not! EXPRESS PAYOUT is readily available to all of our coaches. There's no need to apply or wait for approval.
To use this feature, simply log into your expert dashboard.
You'll find the "Express Payout" button located just under the "Request Payout" option. Click it, follow the validation steps, and submit your request.
That's all there is to it.
We'll then transfer your funds directly to your PayPal account, giving you immediate access to your earnings.
Why consider using EXPRESS PAYOUT?
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Instant gratification: No waiting around. With EXPRESS PAYOUT, your money is transferred to your PayPal account instantly.
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Speed: We offer the fastest way to access your earnings, making sure you get your hard-earned money without unnecessary delay.
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Convenience: Simple and straightforward, this feature is designed to give you immediate access to your earnings with just a few clicks. This feature underscores our commitment to providing flexible, efficient payout options to our coaches, ensuring you can access your money on your terms.
Experiencing unusual technical issues: chats freezing, website not responding properly
If you're encountering issues such as chat freezing or the website behaving unexpectedly, a quick and effective solution often lies in clearing your browser's cache and cookies.
This step can resolve many common problems by refreshing your browser's stored data.
How to clear your browser cache and cookies:
For specific instructions tailored to your browser, please follow the links below:
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Firefox users: clear cache instructions for Firefox
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Chrome users: clear cache instructions for Chrome
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For additional information and instructions for other browsers, click here
Clearing your browser's cache and cookies can significantly improve your browsing experience, especially if you're experiencing performance issues or unexpected behavior on websites.
This simple step ensures your browser functions more smoothly and accesses the most up-to-date version of web pages.
I am not hearing the ringtone for incoming calls
Missing incoming calls is bad for you, as a coach, as you are missing out on income! It's bad for the platform in terms of reputation so it's really something we want to avoid from happening. Let's troubleshoot together!
Experiencing missed calls due to silent ringtones? we need your input!
If you're a coach or expert who's missed calls because the ringtone didn't sound, we're eager to resolve this for you. Your firsthand experiences are very valuable to us.
Tips to prevent missed calls:
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Browser compatibility: we recommend Google Chrome for the best experience. Download Google Chrome. If Chrome isn't performing well, Firefox is a great alternative. Download Firefox.
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Device choice: for optimal performance, use a desktop or laptop instead of a mobile phone or tablet.
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Computer settings: prevent your computer from entering sleep mode while you're working.
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Internet connection: use a wired internet connection for stability. WiFi may not be as reliable.
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Stay alert: keep close to your computer to avoid missing calls.
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Adblocker settings: pause or remove any adblockers in your browser to ensure full functionality.
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Browser tabs: limit the number of open tabs to avoid overwhelming your browser.
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Browser notifications: enable notifications and pop-ups in your browser settings to receive alerts for incoming calls. Ensure your tab's audio isn't muted (Guide to unmute tab in Google Chrome).
Persistent issues with sound/audio/ringtone? explore these resources for additional troubleshooting:
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Chrome issues on Windows 11:
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Firefox issues:
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MacBook issues:
By following these tips and contributing your experiences through the form, you help us enhance our platform's reliability and your personal work experience. Thank you for collaborating with us to improve our community's effectiveness and efficiency.
Still encountering problems with live sessions?
We recognize how live session disruptions can be particularly challenging, hindering your ability to participate effectively.
To ensure you receive the support and solutions you need promptly, we've created a straightforward form for you to report any technical issues you're experiencing.
Just follow the link below, describe the problem in detail, and submit.
Our dedicated team will review your report and get back to you as soon as possible with assistance. Your input is crucial in helping us enhance our services and ensure smoother, uninterrupted live sessions for everyone.
👉 Report a technical problem form
We appreciate your patience and understanding as we work to resolve your issue.
Thank you for helping us create a better experience for all participants.
Boost our brand, leave great reviews!
We're reaching out to our valued community for a small favor that would mean the world to us.
If you've had a positive experience with our brand, we'd be incredibly grateful if you could share your thoughts on our Google or Trustpilot profiles.
Your feedback not only helps us grow and improve but also assists others in making informed decisions about our offerings. Below are the links to our profiles:
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Leave a Google review
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Leave a Trustpilot review
Over 273K satisfied users
Chat with one of our qualified psychics and find your path to happiness
Jane, Santa Monica
"I have never had a better, more accurate, more specific and honest and helpful reading in my life. I tried free psychic chat and my psychic read my situation right away, so I continued with a live psychic chat session"
Amber, New Jersey
"The psychics I talked to are incredibly kind and offer great insight. They helped me to see things clearly and offer great guidance on what I should be focusing on with my personal growth journey."
Lisa, Hicksville, New York
"I never expected to get some much from my first reading. Keith helped me find the way to my spiritual path and gave me specific action steps to ensure I continue the good work we began during our session."