Table of contents (click on the question)
We've defined and fine tuned our companies brand identity over the past three years (please see pdf document). As an expert on the website and proud representative of the Psychic World brand we would like you to remember two core aspects of our brand positioning at all times, while chatting, or calling or posting on your social media channels, this is what we stand for:
The Psychic World Brand Essence >>> become a better version of yourself
The Psychic World Brand Promise >>> boost your confidence
The brand essence as defined above is the one constant across everything we will do coming years. Make it yours. Every-time you address a customer, make sure you have the essence of Psychic World in mind. Customers come to our site to become a better version of themselves, to improve their lives and we provide them the tools to get there. You, as expert advisors, give customers the tools to become better people, blooming individuals, over time.
The promise, everytime they connect and have a session is that they'll leave the site more confident then when they first got there! Put in a sentence we get something like:
“The experts at Psychic World offer the tools not to deny feelings but rather to be less reactive, to choose your battles, to take back the power you have to not be hurt and live a better life. ”
All you have to do is navigate to www.psychicworld.com/register-psychic and to fill-in the online form. Once we have received your contact information we will do a background check and - if we like what we see - we will contact you for a test reading.
If you are admitted onto the website, we will use the information you submitted to create the 1st version of your public profile. After your 1st login, you will be able to adjust some information at will. If you would like to add a long bio or video to your profile, just email it to us!
Click on the login button (link) in the top right corner of the website and use your e-mail address + password or click on the Authenticate with Facebook button if that’s the way you created your account initially.
In order to keep it simple, we added a toggle button on the top right side of the navigation bar. You will automatically be online once logged in. If you are taking a break or going out for lunch you simply change your status by toggling the online button to offline.
When the toggle button displays ONLINE it means you are online.
From the moment you are online, clients will be able to reach you by clicking on the Let’s Chat button.
You will see a popup with a request for chat session. You have the option to accept or refuse the prompt.
Just as we display credit balance in the top right main navigation bar for clients, we display your total earnings in the top right main navigation bar.
During a live session, you will see your balance updated dynamically.
Yes, you can. There will be no consequences. However, we do expect advisors to answer chat requests regularly. PLEASE DO NOT ACCEPT A REQUEST JUST TO TELL THE CLIENT YOU ARE BUSY.
Yes, you can block a client/user from reaching out to you, without having to change your status to offline.
No, you do not! That’s one of the beautiful things about it. It all happens online in the safe and trusted environment of your browser. No software, plugins or complex installations are needed to get started.
Every Wednesday! Just click on the request payout button in your personal settings. Payments of $20 or more are processed weekly.
Sometimes you would like to send a message to someone. On the PsychicWorld platform you are able to send free messages to your clients.
For example: maybe you want to make a new appointment with someone or maybe you like to send them a discount coupon.
How to send a free message to your clients? Follow these steps or watch the video.
Step 1: Go to your in you PsychicWorld account: https://www.psychicworld.com/profile/contacts
Step 2: Click on the green button “message”.
Step 3: Write a little message for your client
Go to https://www.psychicworld.com/profile/... and send a message yourself.
Check the browser you're using. We love Google Chrome. Download Google Chrome here BUT if Google Chrome is not working well and you still miss chats or calls than you could always try Firefox: Download Firefox here
Don’t use a mobile phone or tablet. Always use a desktop or laptop..
Make sure your computer doesn’t go into sleep mode.
Plugin an internet cable for a stable internet connection. Wifi isn’t always as fast or stable
Stay near your computer.
Pause or remove the adblocker you are using for the browser you are working in.
Make sure you don’t have to many tabs open.
Make sure you allow notifications and pop-ups in your browser. Check the setting in your browser. Below an image of the settings overview in the Google chrome browser.
FAQ updated 04/02/2019