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When a customer expresses suicidal thoughts or intentions you must handle carefully. It is essential to tell the customer to consult with a mental health professional in the area for advice tailored to their situation and current state of mind.
Here are some points to consider:
Immediate response: ethically, if someone expresses suicidal thoughts, it's crucial to take them seriously. Providing immediate support, understanding, and empathy is essential.
Referral to professionals: encourage the customer to seek help from mental health professionals or crisis intervention services. Providing contact information for suicide hotlines or emergency services can be a life-saving measure.
Practical steps for such cases on PsychicWorld.com
Suicide prevention protocol:
- If a customer expresses distress and ideas of suicide
- Immediately tell the customer that you are not qualified to help them but that you will do everything you can to help them find help that is right for them,
REMEMBER: fragilized people may overreact, show an extra dose of empathy, be very nice and stay calm.
- Share with the customer a link to this page and all the different suicide prevention hotlines.
- Report the details of this discussion to the sites customer support, share the details to admin@psychicworld.com
Given the sensitivity and complexity of these situations, it's crucial to approach them with compassion and care, while also seeking guidance from legal and mental health professionals to navigate the specific obligations and best practices for your context.
🇺🇸🇨🇦 Are you living in the US or Canada, you call the 988 lifeline
🇬🇧 From the UK, call 116 123
🇦🇺 From Australia call lifeline Australia 13 11 14
🇮🇪 From Ireland call the Samaritans 24-Hour Crisis Helpline 1800 247 247
🇿🇦 From South Africa, call 988 the Suicide and Crisis Lifeline
🇩🇪 From Germany call TelefonSeelsorge 0800 111 0 111
🇳🇱 From The Netherlands call Stichting 113
🇮🇳 Fom India call TeleManas toll free on 14416 or 1800 891 4416
Are you from somewhere else in the world? Search for the suicide hotline in your country or region.
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